The Virteva Blog

Trends in service and how they're shaping our industry.

Are you Game to Help Heal Local Kids?

“Don’t just sit around and play video games all day” is something I heard quite a bit growing up—and still hear from my wife on occasion—and it makes me feel just a little bit guilty when I do it...

Don't Be Left High and Dry with Microsoft Office 2007

Tuesday, October 10, officially marks the end of the extended support lifecycle for Microsoft Office 2007 and Office for Mac 2011.  

How to Know When it’s Time to Reboot Your Customer Service Management Platform

80% of businesses believe they deliver a superior customer experience, according to a recent Bain & Company study. That’s pretty good, right? Unfortunately though, only 8% of customers agree.

Unpacking Microsoft 365: Redefining the Future of Work

Last month, Microsoft unveiled Microsoft 365, a rebranding of their extensive portfolio of Cloud productivity, mobility, and security solutions consolidated into a single package. This brings...

Are You Ready to Upgrade to ServiceNow Jakarta?

There’s a lot to be excited about in the ServiceNow Jakarta release, but it’s important not to get so caught up in the hype that you fail to adequately prepare to upgrade. Hastily rushing into...

ServiceNow Jakarta: 4 Features Not To Miss

It’s finally here: the ServiceNow Jakarta release! The latest update to this groundbreaking platform was the talk of Knowledge17 back in May, and now we can see the final product in action.

What's New in ServiceNow Jakarta

ServiceNow today released a new version of their platform: Jakarta. More amazing work by ServiceNow! They've made several changes to their platform in this new release that will help...

Microsoft EMS: The Hero Cybersecurity Needs Right Now

Microsoft EMS: A True Hero

In a world where the hot topics of technology are changing the instant you post a new blog, one topic has remained steadfast: cybersecurity. In the wake of a number of...

Building A Customer-Centric Service Machine With ServiceNow CSM

As more and more companies are focusing on the customer journey in their strategic planning, they’re learning that creating a truly remarkable customer experience transcends traditional...

6 Universal Truths of IT Operations Management Implementation

There’s been a lot of talk lately around ServiceNow’s IT Operations Management (ITOM) and how it can be used to improve IT processes. Unlike some of the ITSM tools that look more similar from...

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