The Virteva Blog

Trends in service and how they're shaping our industry.

ServiceNow Kingston: 5 Features Not to Miss!

2017 was a breakthrough year in technology in many ways, with Apple animating our emojis, Tesla releasing the first affordable luxury electric car, and Microsoft introducing their Quantum...

B2C Influence on B2B Customer Expectations

This is a guest blog post from our friend Shannon Gronemeyer at Customer Centered Strategies (CCS)


There are noticeable differences in the way B2C and B2B companies engage, interact with, and...

End the IT & CX Civil War

If there’s one thing I learned from the Marvel Cinematic Universe, it’s that you need to work as a team, a unified front, if you want to overcome your enemies. The movie Captain America: Civil War

How to Turn your Help Desk into a Data-Driven IT Solutions Center

The help desk was first introduced as companies began to embrace computers in their business processes. It was there to fix things when they broke. But as technology shifted, so did the help desk....

Everything New in ServiceNow Kingston

ServiceNow released a new version of ServiceNow, codename Kingston.  More amazing work by ServiceNow once again!

Top 5 IT Management Mistakes to Avoid

IT management isn’t what it used to be. Things are changing and evolving faster than ever before. Things that once were Never Do are now Must Have. Staffing is always a challenge, and keeping up...

What Office 365 Features You're Overlooking: Security

The Case for Cloud Security

Many companies still hold on to a belief that the cloud is unreliable and prone to attack. While I can understand the sentiment, it usually feels short-sighted. If you...

IT Professional Development: Attracting the Millennial Workforce

Everyone has an opinion about millennials these days. What they’re buying, what they’re killing, why Millennial Pink is a thing… But while the hard evidence supporting these particular opinions...

What Office 365 Features You're Overlooking: Skype

Conference calls. Everybody loves them. For me, the best parts are the perpetual coughing, chewing, and crying children. Who doesn’t want to hear your dog barking at the UPS guy for 7 minutes? I...

4 Ways to Improve the ROI of Your ServiceNow ITSM Instance

You’ve implemented ServiceNow IT Service Management (ITSM). You invested in the tool, configured it, checked all the boxes, and now your business is going to be trending up and to the right. Right?