The Virteva Blog

Trends in service and how they're shaping our industry.

4 Essential Steps for your Cloud Roadmap

 

You’re an IT leader. Your organization has been on-prem since the beginning of time, but you know you want “the cloud.” You've probably started thinking about your cloud roadmap, but aren't...

Is Skype Dead? Your Excuse for Avoiding Teams Is.

Ever since Microsoft announced that Skype for Business is going to be absorbed by Teams, our clients have been asking us, “Is Skype dead?” The answer, of course, is no… mostly. Skype isn’t dying....

How to Scale Up your VC Backed Business

Making smart decisions with the money your organization gets from investors is critical to your organization’s longevity. It’s a delicate balancing act to align your business objectives, growth...

4 Ways to Create Better ITSM Processes in ServiceNow Kingston

We have entered a new era of digital service delivery. It’s no longer enough to create a simple ticket-taking process and call it a help desk. Where end-users used to just grin and bear it when...

Top 3 Things We’re Looking Forward to at ServiceNow Knowledge18

 

Scott Kirkpatrick is a ServiceNow engineer at Virteva, and is very much looking forward to attending Knowledge18 this year.

 

Who would’ve guessed that in the middle of the Mojave desert there...

How Windows as a Service Simplifies IT

Adopting Windows-as-a-Service is a common challenge we’re seeing organizations of all sizes coping with. It’s a new paradigm they need to assume, and we’ve helped our clients understand how others...

Meet Phuong: The Journey to ServiceNow Developer

We couldn’t do what we do at Virteva without our people.

Everything You Know About Password Management is a Lie

We all know the frustration of coming up with a new password. You need at least 1 capital letter, a number, a special character, an Egyptian hieroglyph, and a nondescript doodle. You can’t use...

500+ Suggestions for Your Next ServiceNow Project

500+ clues where to go with your ServiceNow instance

As a ServiceNow user, you know firsthand the breadth and power of the ServiceNow platform. In fact, there are so many directions you can go...

So You Want to Build a Service Delivery Team?

So, you want to build a Service Delivery Team? All right, I guess I can help a little with that as I’ve helped build a few. Here are five principles I rely upon when building and running a team....