The Virteva Blog

Trends in service and how they're shaping our industry.

How to be a Knowledge Superhero: Writing Effective Knowledge Base Articles

Garbage in = Garbage out. Love or hate the saying, it rings true, especially when it comes to your Knowledge Base articles.

ServiceNow London - 4 Features Not to Miss

ServiceNow releases a new version of the Now Platform twice a year. These releases are focused around 2 key concepts: intelligence for everyday work and better experiences. And ServiceNow London...

6 Clues It’s Time to Outsource Your Service Desk

Is it time for Service Desk Outsourcing?

Your service desk is the face and voice of IT. It’s the front line of support. Each interaction is an opportunity to affect the perception of IT within...

Changes to ServiceNow Support Starting in London

ServiceNow is changing their support model from an n-2 to an n-1 model in conjunction with the release of London later this year.

Preparing for the Next Generation of Employees

Baby boomers are retiring, millennials are moving into management positions… what’s next? Gen Z, the college students of today, are entering the workforce and bringing with them their innovative...

ServiceNow ITSM vs CSM

Prior to the Istanbul release, the only option for serving external customers with ServiceNow was to engineer the ITSM platform for that purpose. This worked okay, but it was time-consuming both...

Reintroducing ManagedNow: The Full-Spectrum ServiceNow and Microsoft Support Option

 

You asked, we listened, and now we’re excited to announce that, starting today, you will discover several new functionalities in your ManagedNow portal! After feedback from our customers and 570...

Are Your Customer Service Efforts Enough? ServiceNow CSM and How to Deliver in the Age of the Customer

These days, the success of a company depends on the satisfaction of the customer. In fact, a 2017 study by the Temkin Group found that customers who have a positive experience with a company are...

How Microsoft EM+S Improves Your Security Posture in One Fell Swoop

 

4 Essential Steps for your Cloud Roadmap

 

You’re an IT leader. Your organization has been on-prem since the beginning of time, but you know you want “the cloud.” You've probably started thinking about your cloud roadmap, but aren't...