The Virteva Blog

Trends in service and how they're shaping our industry.

ServiceNow ITSM vs CSM

Prior to the Istanbul release, the only option for serving external customers with ServiceNow was to engineer the ITSM platform for that purpose. This worked okay, but it was time-consuming both...

Reintroducing ManagedNow: The Full-Spectrum ServiceNow and Microsoft Support Option

 

You asked, we listened, and now we’re excited to announce that, starting today, you will discover several new functionalities in your ManagedNow portal! After feedback from our customers and 570...

Are Your Customer Service Efforts Enough? ServiceNow CSM and How to Deliver in the Age of the Customer

These days, the success of a company depends on the satisfaction of the customer. In fact, a 2017 study by the Temkin Group found that customers who have a positive experience with a company are...

How Microsoft EM+S Improves Your Security Posture in One Fell Swoop

 

4 Essential Steps for your Cloud Roadmap

 

You’re an IT leader. Your organization has been on-prem since the beginning of time, but you know you want “the cloud.” You've probably started thinking about your cloud roadmap, but aren't...

Is Skype Dead? Your Excuse for Avoiding Teams Is.

Ever since Microsoft announced that Skype for Business is going to be absorbed by Teams, our clients have been asking us, “Is Skype dead?” The answer, of course, is no… mostly. Skype isn’t dying....

How to Scale Up your VC Backed Business

Making smart decisions with the money your organization gets from investors is critical to your organization’s longevity. It’s a delicate balancing act to align your business objectives, growth...

4 Ways to Create Better ITSM Processes in ServiceNow Kingston

We have entered a new era of digital service delivery. It’s no longer enough to create a simple ticket-taking process and call it a help desk. Where end-users used to just grin and bear it when...

Top 3 Things We’re Looking Forward to at ServiceNow Knowledge18

 

Scott Kirkpatrick is a ServiceNow engineer at Virteva, and is very much looking forward to attending Knowledge18 this year.

 

Who would’ve guessed that in the middle of the Mojave desert there...

How Windows as a Service Simplifies IT

Adopting Windows-as-a-Service is a common challenge we’re seeing organizations of all sizes coping with. It’s a new paradigm they need to assume, and we’ve helped our clients understand how others...