The Virteva Blog

Trends in service and how they're shaping our industry.

The Latest OOTB ServiceNow Features at Deployment

 

Put an End to ServiceNow Skips

 

When was the last time you looked through the customizations to your ServiceNow instance to see if any comparable Out of the Box (OOTB) functionality was released since you implemented it?

Building the Digital Enterprise on the Power of ServiceNow

 

The term “Digital Transformation” is thrown around a lot these days. But when we talk to IT leaders today, it’s undeniable that we’ve already entered a new age of business technology: that of...

An Introduction to IT Asset Management

How many laptops do you manage at your organization? What about servers, printers, and monitors? How many software licenses do you have for Office, ServiceNow, your HR systems and communication...

How to be a Knowledge Superhero: Writing Effective Knowledge Base Articles

Garbage in = Garbage out. Love or hate the saying, it rings true, especially when it comes to your Knowledge Base articles.

ServiceNow London - 4 Features Not to Miss

ServiceNow releases a new version of the Now Platform twice a year. These releases are focused around 2 key concepts: intelligence for everyday work and better experiences. And ServiceNow London...

6 Clues It’s Time to Outsource Your Service Desk

Is it time for Service Desk Outsourcing?

Your service desk is the face and voice of IT. It’s the front line of support. Each interaction is an opportunity to affect the perception of IT within...

Changes to ServiceNow Support Starting in London

ServiceNow is changing their support model from an n-2 to an n-1 model in conjunction with the release of London later this year.

Preparing for the Next Generation of Employees

Baby boomers are retiring, millennials are moving into management positions… what’s next? Gen Z, the college students of today, are entering the workforce and bringing with them their innovative...

ServiceNow ITSM vs CSM

Prior to the Istanbul release, the only option for serving external customers with ServiceNow was to engineer the ITSM platform for that purpose. This worked okay, but it was time-consuming both...