The Virteva Blog

Trends in service and how they're shaping our industry.

An Introduction to IT Asset Management

How many laptops do you manage at your organization? What about servers, printers, and monitors? How many software licenses do you have for Office, ServiceNow, your HR systems and communication...

How to be a Knowledge Superhero: Writing Effective Knowledge Base Articles

Garbage in = Garbage out. Love or hate the saying, it rings true, especially when it comes to your Knowledge Base articles.

ServiceNow London - 4 Features Not to Miss

ServiceNow releases a new version of the Now Platform twice a year. These releases are focused around 2 key concepts: intelligence for everyday work and better experiences. And ServiceNow London...

6 Clues It’s Time to Outsource Your Service Desk

Is it time for Service Desk Outsourcing?

Your service desk is the face and voice of IT. It’s the front line of support. Each interaction is an opportunity to affect the perception of IT within...

Changes to ServiceNow Support Starting in London

ServiceNow is changing their support model from an n-2 to an n-1 model in conjunction with the release of London later this year.

Preparing for the Next Generation of Employees

Baby boomers are retiring, millennials are moving into management positions… what’s next? Gen Z, the college students of today, are entering the workforce and bringing with them their innovative...

ServiceNow ITSM vs CSM

Prior to the Istanbul release, the only option for serving external customers with ServiceNow was to engineer the ITSM platform for that purpose. This worked okay, but it was time-consuming both...

Reintroducing ManagedNow: The Full-Spectrum ServiceNow and Microsoft Support Option

 

You asked, we listened, and now we’re excited to announce that, starting today, you will discover several new functionalities in your ManagedNow portal! After feedback from our customers and 570...

Are Your Customer Service Efforts Enough? ServiceNow CSM and How to Deliver in the Age of the Customer

These days, the success of a company depends on the satisfaction of the customer. In fact, a 2017 study by the Temkin Group found that customers who have a positive experience with a company are...

How Microsoft EM+S Improves Your Security Posture in One Fell Swoop

 

4 Essential Steps for your Cloud Roadmap

 

You’re an IT leader. Your organization has been on-prem since the beginning of time, but you know you want “the cloud.” You've probably started thinking about your cloud roadmap, but aren't...

Is Skype Dead? Your Excuse for Avoiding Teams Is.

Ever since Microsoft announced that Skype for Business is going to be absorbed by Teams, our clients have been asking us, “Is Skype dead?” The answer, of course, is no… mostly. Skype isn’t dying....

How to Scale Up your VC Backed Business

Making smart decisions with the money your organization gets from investors is critical to your organization’s longevity. It’s a delicate balancing act to align your business objectives, growth...

4 Ways to Create Better ITSM Processes in ServiceNow Kingston

We have entered a new era of digital service delivery. It’s no longer enough to create a simple ticket-taking process and call it a help desk. Where end-users used to just grin and bear it when...

Top 3 Things We’re Looking Forward to at ServiceNow Knowledge18

 

Scott Kirkpatrick is a ServiceNow engineer at Virteva, and is very much looking forward to attending Knowledge18 this year.

 

Who would’ve guessed that in the middle of the Mojave desert there...

How Windows as a Service Simplifies IT

Adopting Windows-as-a-Service is a common challenge we’re seeing organizations of all sizes coping with. It’s a new paradigm they need to assume, and we’ve helped our clients understand how others...

Meet Phuong: The Journey to ServiceNow Developer

We couldn’t do what we do at Virteva without our people.

Everything You Know About Password Management is a Lie

We all know the frustration of coming up with a new password. You need at least 1 capital letter, a number, a special character, an Egyptian hieroglyph, and a nondescript doodle. You can’t use...

500+ Suggestions for Your Next ServiceNow Project

500+ clues where to go with your ServiceNow instance

As a ServiceNow user, you know firsthand the breadth and power of the ServiceNow platform. In fact, there are so many directions you can go...

So You Want to Build a Service Delivery Team?

So, you want to build a Service Delivery Team? All right, I guess I can help a little with that as I’ve helped build a few. Here are five principles I rely upon when building and running a team....

How the ServiceNow Platform Can Take Down the Annual Financial Planning Beast

Annual planning may seem like one of those arduous tasks that your company slogs through once a year. But by viewing it as a process that can be continuously improved upon, you can significantly...

Culture Shift: Ensuring SaaS Adoption Company-wide

Remember the days when you’d implement a tool, train your people on it, and then you’d be set until you decide to change or upgrade tools? The longer you’d have that tool, the more familiar your...

ServiceNow Kingston: 5 Features Not to Miss!

2017 was a breakthrough year in technology in many ways, with Apple animating our emojis, Tesla releasing the first affordable luxury electric car, and Microsoft introducing their Quantum...

B2C Influence on B2B Customer Expectations

This is a guest blog post from our friend Shannon Gronemeyer at Customer Centered Strategies (CCS)

 

There are noticeable differences in the way B2C and B2B companies engage, interact with, and...

End the IT & CX Civil War

If there’s one thing I learned from the Marvel Cinematic Universe, it’s that you need to work as a team, a unified front, if you want to overcome your enemies. The movie Captain America: Civil War

How to Turn your Help Desk into a Data-Driven IT Solutions Center

The help desk was first introduced as companies began to embrace computers in their business processes. It was there to fix things when they broke. But as technology shifted, so did the help desk....

Everything New in ServiceNow Kingston

ServiceNow released a new version of ServiceNow, codename Kingston.  More amazing work by ServiceNow once again!

Top 5 IT Management Mistakes to Avoid

IT management isn’t what it used to be. Things are changing and evolving faster than ever before. Things that once were Never Do are now Must Have. Staffing is always a challenge, and keeping up...

What Office 365 Features You're Overlooking: Security

The Case for Cloud Security

Many companies still hold on to a belief that the cloud is unreliable and prone to attack. While I can understand the sentiment, it usually feels short-sighted. If you...

IT Professional Development: Attracting the Millennial Workforce

Everyone has an opinion about millennials these days. What they’re buying, what they’re killing, why Millennial Pink is a thing… But while the hard evidence supporting these particular opinions...

What Office 365 Features You're Overlooking: Skype

Conference calls. Everybody loves them. For me, the best parts are the perpetual coughing, chewing, and crying children. Who doesn’t want to hear your dog barking at the UPS guy for 7 minutes? I...

4 Ways to Improve the ROI of Your ServiceNow ITSM Instance

You’ve implemented ServiceNow IT Service Management (ITSM). You invested in the tool, configured it, checked all the boxes, and now your business is going to be trending up and to the right. Right?

What Office 365 Features You're Overlooking: Office 365 Collaboration Part 2

Have you ever had to duplicate work because your coworker sent you the wrong version of something you were working on together? Have you ever lost months or years' worth of information to a hard...

How Secure is ServiceNow Security?

 

Data breaches seem to be more frequent than ever. The Equifax hack is a great example of how difficult it is to secure data at a large enterprise and how costly it can be when it happens.

What Office 365 Features You're Overlooking: Office 365 Collaboration Part 1

Welcome back to our series exploring Office 365. If you’re just joining us, make sure to check out the introduction and our section on productivity. This week, we are going to take a look at the...

5 Essential Questions to Help You Pick Your ServiceNow Partner

 

You’ve decided you want to implement ServiceNow, but you don’t want to go-live alone. And why should you, when there are so many ServiceNow consultants eager to help you? But that’s just the...

What Office 365 Features You're Overlooking: Office 365 Productivity

Welcome back to our blog series about Office 365! If you missed last week’s introduction to the series, you can find it here. 

Making IT a True Utility

 

The last time you took a drink of water or plugged something into the wall, did you really think about all of the backend infrastructure, manpower, and other resources that go into it?  It just...

Office 365 Features You're Overlooking: Introduction

 

Are you Game to Help Heal Local Kids?

“Don’t just sit around and play video games all day” is something I heard quite a bit growing up—and still hear from my wife on occasion—and it makes me feel just a little bit guilty when I do it...

Don't Be Left High and Dry with Microsoft Office 2007

Tuesday, October 10, officially marks the end of the extended support lifecycle for Microsoft Office 2007 and Office for Mac 2011.  

How to Know When it’s Time to Reboot Your Customer Service Management Platform

80% of businesses believe they deliver a superior customer experience, according to a recent Bain & Company study. That’s pretty good, right? Unfortunately though, only 8% of customers agree.

Unpacking Microsoft 365: Redefining the Future of Work

Last month, Microsoft unveiled Microsoft 365, a rebranding of their extensive portfolio of Cloud productivity, mobility, and security solutions consolidated into a single package. This brings...

Are You Ready to Upgrade to ServiceNow Jakarta?

There’s a lot to be excited about in the ServiceNow Jakarta release, but it’s important not to get so caught up in the hype that you fail to adequately prepare to upgrade. Hastily rushing into...

ServiceNow Jakarta: 4 Features Not To Miss

It’s finally here: the ServiceNow Jakarta release! The latest update to this groundbreaking platform was the talk of Knowledge17 back in May, and now we can see the final product in action.

What's New in ServiceNow Jakarta

ServiceNow today released a new version of their platform: Jakarta. More amazing work by ServiceNow! They've made several changes to their platform in this new release that will help...

Microsoft EMS: The Hero Cybersecurity Needs Right Now

Microsoft EMS: A True Hero

In a world where the hot topics of technology are changing the instant you post a new blog, one topic has remained steadfast: cybersecurity. In the wake of a number of...

Building A Customer-Centric Service Machine With ServiceNow CSM

As more and more companies are focusing on the customer journey in their strategic planning, they’re learning that creating a truly remarkable customer experience transcends traditional...

6 Universal Truths of IT Operations Management Implementation

There’s been a lot of talk lately around ServiceNow’s IT Operations Management (ITOM) and how it can be used to improve IT processes. Unlike some of the ITSM tools that look more similar from...

In the Minds of High School Programmers

Virteva recently had the pleasure of partnering with the Minnesota High Tech Association (MHTA) to host a group of local Advanced Programming high school students for a tour of our operations...

WannaCry Ransomware Attack: The Malware Pandemic of 2017

If you’ve been keeping up with the news over the weekend, you’ve read reports of the WannaCry ransomware attack that is wreaking havoc on computer systems worldwide. It’s important that everyone...

How to Waste Your IT Service Management Deployment

There’s no doubt about it, having a successful ITSM deployment is a big deal! And it’s well deserving of a moment to step back, let out a big sigh, and marvel in your handiwork. But while it’s...

How to Get the Most Out of Knowledge17

13,000+ people. 400+ sessions. 5 days. At Knowledge17, ServiceNow’s event of the year, taking place May 7-11 in Orlando, there is so much to see and do it can be difficult to know where to start....

3 Essentials for IT Security Solutions Beyond the Status Quo

There’s no doubt CISOs are taking action to help their companies identify threats earlier and respond faster; an end-of-year report from McAfee found that 65% of organizations surveyed have formal...

Uncover Buried Treasure with Better IT Asset Management

As CIOs are taking on more responsibility to help meet business goals, the decisions they make are being felt not just by end users, but by the bottom line as well. They must make informed choices...

9 Keys to IT Service Management Success in 2017

2016 saw an exponential growth of digitization across industries, and experts say this trend will only continue as the workforce and consumers alike are raising their standards for the IT...

ServiceNow Istanbul

ServiceNow has just released a new version of ServiceNow, codename Istanbul. More amazing work by ServiceNow once again!

WPC 2016 Reflections

It’s been several months since Microsoft’s latest Worldwide Partner Conference (WPC 2016) ended this past July in Toronto. Naturally, it’s common to want to immediately blog about the latest...

My Life in IT

ServiceNow Consultant for Virteva, Nic Mann, was asked to speak to the University of Minnesota’s IT Infrastructure program at the College of Continuing Education on November 9, 2016. Following is...

Your Path to Success on the Virteva Career Development Highway

With the constantly growing demand in the IT industry, Virteva is always on the look-out for exceptional employees to add to our team. We strive to invest in a world class team, business...

Aaron's Path to Virteva

Hello there! My name is Aaron Snyder and I am currently a Lead Technician on the ServiceNow team here at Virteva. It has been quite the ride for me so far and I can’t believe I will only be...

Knowledge16 CreatorCon

Recently, I had the opportunity to attend ServiceNow’s Knowledge 16 CreatorCon in Las Vegas. The 10th annual conference is considered the world’s largest that’s geared towards service management...

ServiceNow Monthly Maintenance

ServiceNow is a resilient and powerful platform. However just like any other application or environment, ServiceNow needs reoccurring maintenance in order to ensure proper code function and to...

6 Best Features of ServiceNow’s Helsinki

ServiceNow’s upgrade to Helsinki is taking service management by storm! The advanced features that are included in this new version of the ServiceNow platform create an enhanced user experience...

Virteva Sponsoring Knowledge16

Showcasing Rapid Deploy and ManagedNow at ServiceNow Event

Virteva is proud to sponsor the ServiceNow Knowledge16event at Mandalay Bay in Las Vegas on May 15-20, 2016. Celebrating their 10th year...

Utility Computing is Finally Arriving

Years ago, people often talked about the advent of “grid computing” or “utility computing”, a world that would allow us to use computing power, much like plugging into an electrical outlet or...

ServiceNow’s Geneva Release Is Worth a Closer Look

ServiceNow’s Geneva, a major software release packed with powerful new applications, features and enhancements, has been live for just over a month. End-of-year releases have a way of getting lost...

The Evolution of IT Support: From Contact Centers to Help Desk to the ServiceNow Service Desk – Part II

In our last blog post, we explored the evolution of IT Support from Contact Center to Help Desk to the ServiceNow Service Desk. One of the key ingredients of a Service Desk is reconciling business...

The Evolution of IT Support: From Contact Centers to Help Desk to the ServiceNow Service Desk - Part I

There have been jokes, tag lines and urban legends told about the challenges of getting proper technical support. Even Saturday Night Live spoofed this issue with Nick Burns, your company’s...