Trends in service and how they're shaping our industry.
Baby boomers are retiring, millennials are moving into management positions… what’s next? Gen Z, the college students of today, are entering the workforce and bringing with them their innovative minds, new ideas, and higher expectations for the way an office should use technology.
These days, the success of a company depends on the satisfaction of the customer. In fact, a 2017 study by the Temkin Group found that customers who have a positive experience with a company are 1.3 times more likely to repurchase, 2.5 times more likely to try new offerings, and 2.1 times more likely to forgive the company for a mistake. So, what does this mean for businesses?