The Virteva Blog

Trends in service and how they're shaping our industry.

Dana Bakke

Dana was an intern at Virteva during the summer of 2018.

Recent Posts

Preparing for the Next Generation of Employees

Baby boomers are retiring, millennials are moving into management positions… what’s next? Gen Z, the college students of today, are entering the workforce and bringing with them their innovative...

Are Your Customer Service Efforts Enough? ServiceNow CSM and How to Deliver in the Age of the Customer

These days, the success of a company depends on the satisfaction of the customer. In fact, a 2017 study by the Temkin Group found that customers who have a positive experience with a company are...