The Virteva Blog

Trends in service and how they're shaping our industry.

Kaitlyn Frank

Kaitlyn is a brand storyteller with a passion for research and writing on all things tech. She brings a unique insight into the higher-level business impact of new developments in IT, while bringing the need-to-know info and relevant context to audiences with a less technical background.
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Recent Posts

Building the Digital Enterprise on the Power of ServiceNow


The term “Digital Transformation” is thrown around a lot these days. But when we talk to IT leaders today, it’s undeniable that we’ve already entered a new age of business technology: that of...

6 Clues It’s Time to Outsource Your Service Desk

Is it time for Service Desk Outsourcing?

Your service desk is the face and voice of IT. It’s the front line of support. Each interaction is an opportunity to affect the perception of IT within...

How Microsoft EM+S Improves Your Security Posture in One Fell Swoop


How the ServiceNow Platform Can Take Down the Annual Financial Planning Beast

Annual planning may seem like one of those arduous tasks that your company slogs through once a year. But by viewing it as a process that can be continuously improved upon, you can significantly...

5 Essential Questions to Help You Pick Your ServiceNow Partner


You’ve decided you want to implement ServiceNow, but you don’t want to go-live alone. And why should you, when there are so many ServiceNow consultants eager to help you? But that’s just the...

How to Know When it’s Time to Reboot Your Customer Service Management Platform

80% of businesses believe they deliver a superior customer experience, according to a recent Bain & Company study. That’s pretty good, right? Unfortunately though, only 8% of customers agree.

Are You Ready to Upgrade to ServiceNow Jakarta?

There’s a lot to be excited about in the ServiceNow Jakarta release, but it’s important not to get so caught up in the hype that you fail to adequately prepare to upgrade. Hastily rushing into...

ServiceNow Jakarta: 4 Features Not To Miss

It’s finally here: the ServiceNow Jakarta release! The latest update to this groundbreaking platform was the talk of Knowledge17 back in May, and now we can see the final product in action.

Microsoft EMS: The Hero Cybersecurity Needs Right Now

Microsoft EMS: A True Hero

In a world where the hot topics of technology are changing the instant you post a new blog, one topic has remained steadfast: cybersecurity. In the wake of a number of...

Building A Customer-Centric Service Machine With ServiceNow CSM

As more and more companies are focusing on the customer journey in their strategic planning, they’re learning that creating a truly remarkable customer experience transcends traditional...