Trends in service and how they're shaping our industry.
The term “Digital Transformation” is thrown around a lot these days. But when we talk to IT leaders today, it’s undeniable that we’ve already entered a new age of business technology: that of the Digital Enterprise.
Is it time for Service Desk Outsourcing? Your service desk is the face and voice of IT. It’s the front line of support. Each interaction is an opportunity to affect the perception of IT within your organization, for better or worse. And if your IT service desk is suffering from process, technology, or staffing ailments, the hurt can reverberate throughout your organization.
Annual planning may seem like one of those arduous tasks that your company slogs through once a year. But by viewing it as a process that can be continuously improved upon, you can significantly reduce the overall level of effort needed, increase the speed at which it is done, and improve the quality of the output. In addition, your company will have a solid footing for simplifying other challenges that provide their own discrete ROI points, such as contract lifecycle, and chargeback/showback. By taking this holistic view, your team can focus on the bigger picture without having to rework previous configurations when you get there.
You’ve decided you want to implement ServiceNow, but you don’t want to go-live alone. And why should you, when there are so many ServiceNow consultants eager to help you? But that’s just the problem – there are so many ServiceNow consultants, how can you choose the right one for you?
80% of businesses believe they deliver a superior customer experience, according to a recent Bain & Company study. That’s pretty good, right? Unfortunately though, only 8% of customers agree.
There’s a lot to be excited about in the ServiceNow Jakarta release, but it’s important not to get so caught up in the hype that you fail to adequately prepare to upgrade. Hastily rushing into such a change could do more harm than good, putting undue stress on your team and putting some of your core processes at risk.
It’s finally here: the ServiceNow Jakarta release! The latest update to this groundbreaking platform was the talk of Knowledge17 back in May, and now we can see the final product in action.
Microsoft EMS: A True Hero In a world where the hot topics of technology are changing the instant you post a new blog, one topic has remained steadfast: cybersecurity. In the wake of a number of cybersecurity breaches throughout the spring—including another malware attack yesterday that appears to be more insidious than WannaCry but with a less catchy name—I wondered how far we have actually come in the fight against this perpetual tech nemesis.