The Virteva Blog

Trends in service and how they're shaping our industry.

Nick Gustafson

Nick is a content marketer with a passion for helping people work smarter, not harder. He is able to distill the technical aspects of new technology into relevant content and best practices around holistic solutions for people of any technical background.
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Recent Posts

ServiceNow Kingston: 5 Features Not to Miss!

2017 was a breakthrough year in technology in many ways, with Apple animating our emojis, Tesla releasing the first affordable luxury electric car, and Microsoft introducing their Quantum...

End the IT & CX Civil War

If there’s one thing I learned from the Marvel Cinematic Universe, it’s that you need to work as a team, a unified front, if you want to overcome your enemies. The movie Captain America: Civil War

How to Turn your Help Desk into a Data-Driven IT Solutions Center

The help desk was first introduced as companies began to embrace computers in their business processes. It was there to fix things when they broke. But as technology shifted, so did the help desk....

What Office 365 Features You're Overlooking: Security

The Case for Cloud Security

Many companies still hold on to a belief that the cloud is unreliable and prone to attack. While I can understand the sentiment, it usually feels short-sighted. If you...

What Office 365 Features You're Overlooking: Skype

Conference calls. Everybody loves them. For me, the best parts are the perpetual coughing, chewing, and crying children. Who doesn’t want to hear your dog barking at the UPS guy for 7 minutes? I...

4 Ways to Improve the ROI of Your ServiceNow ITSM Instance

You’ve implemented ServiceNow IT Service Management (ITSM). You invested in the tool, configured it, checked all the boxes, and now your business is going to be trending up and to the right. Right?

What Office 365 Features You're Overlooking: Office 365 Collaboration Part 2

Have you ever had to duplicate work because your coworker sent you the wrong version of something you were working on together? Have you ever lost months or years' worth of information to a hard...

What Office 365 Features You're Overlooking: Office 365 Collaboration Part 1

Welcome back to our series exploring Office 365. If you’re just joining us, make sure to check out the introduction and our section on productivity. This week, we are going to take a look at the...

What Office 365 Features You're Overlooking: Office 365 Productivity

Welcome back to our blog series about Office 365! If you missed last week’s introduction to the series, you can find it here. 

Office 365 Features You're Overlooking: Introduction