The Virteva Blog

Trends in service and how they're shaping our industry.

Building the Digital Enterprise on the Power of ServiceNow


The term “Digital Transformation” is thrown around a lot these days. But when we talk to IT leaders today, it’s undeniable that we’ve already entered a new age of business technology: that of the Digital Enterprise. 

This new age is ushering in a new breed of “disruptor” companies that are transforming themselves across multiple dimensions, from the technology platform they use to operate, to the experiences they deliver to customers and employees leveraging that platform, to how they structure work processes, to the business model itself.


And while this change is taking place, the rate of digital engagement is accelerating. Customers today expect a digitally connected experience. Service needs to be everywhere, all the time, on every platform. It needs to be convenient. It needs to be personalized. It needs to be secure. It needs to be connected.


How do we know this? We had to address these challenges ourselves to help our customers serve theirs.

We saw a solution in ServiceNow. After deploying the ITSM solution internally, we took our business to the next level. Now, as the first and only end-to-end partner providing solutions for the full ServiceNow lifecycle, we help our customers do the same by helping them deploy, manage, and serve with ServiceNow as the engine of their digital transformation.


By doing this, we strive to help our clients improve their customer experience, both internally and externally; we help them transform and streamline work processes; we integrate third party services into a single unified structure; we accelerate digital maturity; and finally, we help them drive business performance.


Are we dreaming too big? We don’t think so. In fact, Vinod Khosla, the founder of Khosla Ventures and Sun Microsystems has said, “Structurally, the nature of work will change, and that change will be technology driven. If you ask the question in an organization today, who’s best equipped to lead the change? It’s the CIO.”


We think that by championing ServiceNow as the path to building the Digital Enterprise, we’re helping to shape the way people work in the years and decades to come.