The Virteva Blog

Trends in service and how they're shaping our industry.

Meet Phuong: The Journey to ServiceNow Developer

We couldn’t do what we do at Virteva without our people.

Everything You Know About Password Management is a Lie

We all know the frustration of coming up with a new password. You need at least 1 capital letter, a number, a special character, an Egyptian hieroglyph, and a nondescript doodle. You can’t use...

500+ Suggestions for Your Next ServiceNow Project

500+ clues where to go with your ServiceNow instance

As a ServiceNow user, you know firsthand the breadth and power of the ServiceNow platform. In fact, there are so many directions you can go...

So You Want to Build a Service Delivery Team?

So, you want to build a Service Delivery Team? All right, I guess I can help a little with that as I’ve helped build a few. Here are five principles I rely upon when building and running a team....

How the ServiceNow Platform Can Take Down the Annual Financial Planning Beast

Annual planning may seem like one of those arduous tasks that your company slogs through once a year. But by viewing it as a process that can be continuously improved upon, you can significantly...

Culture Shift: Ensuring SaaS Adoption Company-wide

Remember the days when you’d implement a tool, train your people on it, and then you’d be set until you decide to change or upgrade tools? The longer you’d have that tool, the more familiar your...

ServiceNow Kingston: 5 Features Not to Miss!

2017 was a breakthrough year in technology in many ways, with Apple animating our emojis, Tesla releasing the first affordable luxury electric car, and Microsoft introducing their Quantum...

B2C Influence on B2B Customer Expectations

This is a guest blog post from our friend Shannon Gronemeyer at Customer Centered Strategies (CCS)

 

There are noticeable differences in the way B2C and B2B companies engage, interact with, and...

End the IT & CX Civil War

If there’s one thing I learned from the Marvel Cinematic Universe, it’s that you need to work as a team, a unified front, if you want to overcome your enemies. The movie Captain America: Civil War

How to Turn your Help Desk into a Data-Driven IT Solutions Center

The help desk was first introduced as companies began to embrace computers in their business processes. It was there to fix things when they broke. But as technology shifted, so did the help desk....