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The Virteva Blog

Trends in service and how they're shaping our industry.

How to be a Knowledge Superhero: Writing Effective Knowledge Base Articles

Garbage in = Garbage out. Love or hate the saying, it rings true, especially when it comes to your Knowledge Base articles.

ServiceNow London - 4 Features Not to Miss

ServiceNow releases a new version of the Now Platform twice a year. These releases are focused around 2 key concepts: intelligence for everyday work and better experiences. And ServiceNow London absolutely delivers on both. While there is quite a bit of great new functionality available, I’ve pulled a list of the 4 things I’m most excited about in London.

6 Clues It’s Time to Outsource Your Service Desk

Is it time for Service Desk Outsourcing? Your service desk is the face and voice of IT. It’s the front line of support. Each interaction is an opportunity to affect the perception of IT within your organization, for better or worse. And if your IT service desk is suffering from process, technology, or staffing ailments, the hurt can reverberate throughout your organization.

Changes to ServiceNow Support Starting in London

ServiceNow is changing their support model from an n-2 to an n-1 model in conjunction with the release of London later this year. 

Preparing for the Next Generation of Employees

Baby boomers are retiring, millennials are moving into management positions… what’s next? Gen Z, the college students of today, are entering the workforce and bringing with them their innovative minds, new ideas, and higher expectations for the way an office should use technology. 

ServiceNow ITSM vs CSM

Prior to the Istanbul release, the only option for serving external customers with ServiceNow was to engineer the ITSM platform for that purpose. This worked okay, but it was time-consuming both to design it and maintain it, and this method opened customers up to myriad risks.

Reintroducing ManagedNow: The Full-Spectrum ServiceNow and Microsoft Support Option

You asked, we listened, and now we’re excited to announce that, starting today, you will discover several new functionalities in your ManagedNow portal! After feedback from our customers and 570 hours of R&D, we’ve developed a variety of enhancements designed to help you get more mileage out of your ManagedNow fuel. 

Are Your Customer Service Efforts Enough? ServiceNow CSM and How to Deliver in the Age of the Customer

These days, the success of a company depends on the satisfaction of the customer. In fact, a 2017 study by the Temkin Group found that customers who have a positive experience with a company are 1.3 times more likely to repurchase, 2.5 times more likely to try new offerings, and 2.1 times more likely to forgive the company for a mistake. So, what does this mean for businesses? 

How Microsoft EM+S Improves Your Security Posture in One Fell Swoop

One thing we know: security is one of the top things that IT and business leaders are thinking about.

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