1-800-VIRTEVA     info@virteva.com        

The Virteva Blog

Trends in service and how they're shaping our industry.

All Posts

Building the Digital Enterprise on the Power of ServiceNow

The term “Digital Transformation” is thrown around a lot these days. But when we talk to IT leaders today, it’s undeniable that we’ve already entered a new age of business technology: that of the Digital Enterprise.

This new age is ushering in a new breed of “disruptor” companies that are transforming themselves across multiple dimensions, from the technology platform they use to operate, to the experiences they deliver to customers and employees leveraging that platform, to how they structure work processes, to the business model itself.


Got a ServiceNow Question? Ask a ServiceNow Guru!


And while this change is taking place, the rate of digital engagement is accelerating. Customers today expect a digitally connected experience. Service needs to be everywhere, all the time, on every platform. It needs to be convenient. It needs to be personalized. It needs to be secure. It needs to be connected.

How do we know this? We had to address these challenges ourselves to help our customers serve theirs.

We saw a solution in ServiceNow. After deploying the ITSM solution internally, we took our business to the next level. Now, as the first and only end-to-end partner providing solutions for the full ServiceNow lifecycle, we help our customers do the same by helping them deploy, manage, and serve with ServiceNow as the engine of their digital transformation.

By doing this, we strive to help our clients improve their customer experience, both internally and externally; we help them transform and streamline work processes; we integrate third party services into a single unified structure; we accelerate digital maturity; and finally, we help them drive business performance.

Are we dreaming too big? We don’t think so. In fact, Vinod Khosla, the founder of Khosla Ventures and Sun Microsystems has said, “Structurally, the nature of work will change, and that change will be technology driven. If you ask the question in an organization today, who’s best equipped to lead the change? It’s the CIO.”

We think that by championing ServiceNow as the path to building the Digital Enterprise, we’re helping to shape the way people work in the years and decades to come.

But don't just take our word for it:The Total Economic Impact of ServiceNow Report - Virteva

This report, conducted by industry leading research firm, Forrester, provides information on the potential return on investment enterprises may realize by modernizing their IT operations with ServiceNow based on data and interviews with several ServiceNow customers. 

After deploying hundreds of instances with our customers, we’ve seen firsthand what ServiceNow can do. This report provides insight into the financial and operational implications of ServiceNow, so that you can make an informed decision for your business.

Get the Report

Kaitlyn Frank
Kaitlyn Frank
Kaitlyn is a brand storyteller with a passion for research and writing on all things tech. She brings a unique insight into the higher-level business impact of new developments in IT, while bringing the need-to-know info and relevant context to audiences with a less technical background.

Related Posts

YOUR Top 6 Reasons to Attend ServiceNow's Knowledge 2019 Conference

Around this time each year, we do a blog post about what we’re most looking forward to at ServiceNow’s Knowledge each spring. This year we changed it up, opening the question to all of you fellow ServiceNow enthusiasts to see what everyone else is looking forward to. (Hopefully you all saw our Tales from the Trail contest!)

Slicing the Watermelon: Why Customer Effort Matters at the IT Service Desk

  Bob is a manager of an IT service desk at a large company, and he has just run his performance dashboards for the month. They are completely green because he met the KPI goals he had set out for his employees. Go Bob!    As he enters the printer room near his office on the seventh floor, he runs into Levi for the fifth time today. Levi’s a millennial that works on the first floor.     “What are you doing up here, Levi?”     “Using the printer. The one on the first floor isn’t working.”    “So you walk all the way up here?”    “Yup. I sent some emails to the service desk but didn’t hear anything.”    “Did you try calling?”    “I avoid the phone like the plague. I’d rather climb some stairs than make a phone call.”    Back at his desk, Bob looks at his dashboards, now feeling that they are misleading. Levi would rather climb 7 flights of stairs multiple times a day than talk to the service desk!     Clearly, feedback on the ground, or on the seventh floor as the case may be, wasn’t matching Bob’s green dashboard.    Bob was experiencing “Watermelon Metrics.” The numbers and the dashboards all look green, but if Bob dug a little deeper, he would discover that, despite the green shell, experiences that could only be classified as “red” lurked beneath.    If you have green dashboards but are still hearing rumblings that your customers or end-users are unhappy, perhaps you have a watermelon on your hands. We want to share Bob’s experience to help you build your own roadmap to improve customer service.     It’s time to slice that watermelon!    

ServiceNow Madrid: 5 Features Not to Miss

ServiceNow is moving 1749 kilometers to the south from London to Madrid in the coming months. And with the new ServiceNow Madrid release comes everyone’s list of expectations and what to watch out for.