Trends in service and how they're shaping our industry.
You’re an IT leader. Your organization has been on-prem since the beginning of time, but you know you want “the cloud.” You've probably started thinking about your cloud roadmap, but aren't really sure you have the right steps in the right order.
So, you want to build a Service Delivery Team? All right, I guess I can help a little with that as I’ve helped build a few. Here are five principles I rely upon when building and running a team. Hope this helps and good luck!
Remember the days when you’d implement a tool, train your people on it, and then you’d be set until you decide to change or upgrade tools? The longer you’d have that tool, the more familiar your people would become with it and adoption was pretty much guaranteed. This was great. But at the same time, the more invested you were in that specific tool, the harder it would be to change to the next new thing.
IT management isn’t what it used to be. Things are changing and evolving faster than ever before. Things that once were Never Do are now Must Have. Staffing is always a challenge, and keeping up with the latest tools is a constant battle. With all this going on, it can be easy to get so immersed in the day to day that you overlook things that could have a pretty big impact on your whole department.
The last time you took a drink of water or plugged something into the wall, did you really think about all of the backend infrastructure, manpower, and other resources that go into it? It just works; we pay our bill each month for whatever amount of water and electricity we used, and the rest just gets taken care of by the utility company. So why not, at least in some respects, make that possible with the IT technology we all use in our organizations?