The Virteva Blog

Trends in service and how they're shaping our industry.

How to Turn your Help Desk into a Data-Driven IT Solutions Center

The help desk was first introduced as companies began to embrace computers in their business processes. It was there to fix things when they broke. But as technology shifted, so did the help desk....

The Evolution of IT Support: From Contact Centers to Help Desk to the ServiceNow Service Desk - Part I

There have been jokes, tag lines and urban legends told about the challenges of getting proper technical support. Even Saturday Night Live spoofed this issue with Nick Burns, your company’s...