The Virteva Blog

Trends in service and how they're shaping our industry.

ServiceNow ITSM vs CSM

Prior to the Istanbul release, the only option for serving external customers with ServiceNow was to engineer the ITSM platform for that purpose. This worked okay, but it was time-consuming both...

Reintroducing ManagedNow: The Full-Spectrum ServiceNow and Microsoft Support Option

 

You asked, we listened, and now we’re excited to announce that, starting today, you will discover several new functionalities in your ManagedNow portal! After feedback from our customers and 570...

Are Your Customer Service Efforts Enough? ServiceNow CSM and How to Deliver in the Age of the Customer

These days, the success of a company depends on the satisfaction of the customer. In fact, a 2017 study by the Temkin Group found that customers who have a positive experience with a company are...

4 Ways to Create Better ITSM Processes in ServiceNow Kingston

We have entered a new era of digital service delivery. It’s no longer enough to create a simple ticket-taking process and call it a help desk. Where end-users used to just grin and bear it when...

Top 3 Things We’re Looking Forward to at ServiceNow Knowledge18

 

Scott Kirkpatrick is a ServiceNow engineer at Virteva, and is very much looking forward to attending Knowledge18 this year.

 

Who would’ve guessed that in the middle of the Mojave desert there...

Meet Phuong: The Journey to ServiceNow Developer

We couldn’t do what we do at Virteva without our people.

500+ Suggestions for Your Next ServiceNow Project

500+ clues where to go with your ServiceNow instance

As a ServiceNow user, you know firsthand the breadth and power of the ServiceNow platform. In fact, there are so many directions you can go...

So You Want to Build a Service Delivery Team?

So, you want to build a Service Delivery Team? All right, I guess I can help a little with that as I’ve helped build a few. Here are five principles I rely upon when building and running a team....

How the ServiceNow Platform Can Take Down the Annual Financial Planning Beast

Annual planning may seem like one of those arduous tasks that your company slogs through once a year. But by viewing it as a process that can be continuously improved upon, you can significantly...

4 Ways to Improve the ROI of Your ServiceNow ITSM Instance

You’ve implemented ServiceNow IT Service Management (ITSM). You invested in the tool, configured it, checked all the boxes, and now your business is going to be trending up and to the right. Right?