The Virteva Blog

Trends in service and how they're shaping our industry.

4 Ways to Create Better ITSM Processes in ServiceNow Kingston

We have entered a new era of digital service delivery. It’s no longer enough to create a simple ticket-taking process and call it a help desk. Where end-users used to just grin and bear it when...

Top 3 Things We’re Looking Forward to at ServiceNow Knowledge18


Scott Kirkpatrick is a ServiceNow engineer at Virteva, and is very much looking forward to attending Knowledge18 this year.


Who would’ve guessed that in the middle of the Mojave desert there...

Meet Phuong: The Journey to ServiceNow Developer

We couldn’t do what we do at Virteva without our people.

500+ Suggestions for Your Next ServiceNow Project

500+ clues where to go with your ServiceNow instance

As a ServiceNow user, you know firsthand the breadth and power of the ServiceNow platform. In fact, there are so many directions you can go...

So You Want to Build a Service Delivery Team?

So, you want to build a Service Delivery Team? All right, I guess I can help a little with that as I’ve helped build a few. Here are five principles I rely upon when building and running a team....

How the ServiceNow Platform Can Take Down the Annual Financial Planning Beast

Annual planning may seem like one of those arduous tasks that your company slogs through once a year. But by viewing it as a process that can be continuously improved upon, you can significantly...

4 Ways to Improve the ROI of Your ServiceNow ITSM Instance

You’ve implemented ServiceNow IT Service Management (ITSM). You invested in the tool, configured it, checked all the boxes, and now your business is going to be trending up and to the right. Right?

How Secure is ServiceNow Security?


Data breaches seem to be more frequent than ever. The Equifax hack is a great example of how difficult it is to secure data at a large enterprise and how costly it can be when it happens.

5 Essential Questions to Help You Pick Your ServiceNow Partner


You’ve decided you want to implement ServiceNow, but you don’t want to go-live alone. And why should you, when there are so many ServiceNow consultants eager to help you? But that’s just the...

How to Know When it’s Time to Reboot Your Customer Service Management Platform

80% of businesses believe they deliver a superior customer experience, according to a recent Bain & Company study. That’s pretty good, right? Unfortunately though, only 8% of customers agree.