The Virteva Blog

Trends in service and how they're shaping our industry.

4 Ways to Improve the ROI of Your ServiceNow ITSM Instance

You’ve implemented ServiceNow IT Service Management (ITSM). You invested in the tool, configured it, checked all the boxes, and now your business is going to be trending up and to the right. Right?

How Secure is ServiceNow Security?


Data breaches seem to be more frequent than ever. The Equifax hack is a great example of how difficult it is to secure data at a large enterprise and how costly it can be when it happens.

5 Essential Questions to Help You Pick Your ServiceNow Partner


You’ve decided you want to implement ServiceNow, but you don’t want to go-live alone. And why should you, when there are so many ServiceNow consultants eager to help you? But that’s just the...

How to Know When it’s Time to Reboot Your Customer Service Management Platform

80% of businesses believe they deliver a superior customer experience, according to a recent Bain & Company study. That’s pretty good, right? Unfortunately though, only 8% of customers agree.

Are You Ready to Upgrade to ServiceNow Jakarta?

There’s a lot to be excited about in the ServiceNow Jakarta release, but it’s important not to get so caught up in the hype that you fail to adequately prepare to upgrade. Hastily rushing into...

ServiceNow Jakarta: 4 Features Not To Miss

It’s finally here: the ServiceNow Jakarta release! The latest update to this groundbreaking platform was the talk of Knowledge17 back in May, and now we can see the final product in action.

What's New in ServiceNow Jakarta

ServiceNow today released a new version of their platform: Jakarta. More amazing work by ServiceNow! They've made several changes to their platform in this new release that will help...

Building A Customer-Centric Service Machine With ServiceNow CSM

As more and more companies are focusing on the customer journey in their strategic planning, they’re learning that creating a truly remarkable customer experience transcends traditional...

6 Universal Truths of IT Operations Management Implementation

There’s been a lot of talk lately around ServiceNow’s IT Operations Management (ITOM) and how it can be used to improve IT processes. Unlike some of the ITSM tools that look more similar from...

How to Waste Your IT Service Management Deployment

There’s no doubt about it, having a successful ITSM deployment is a big deal! And it’s well deserving of a moment to step back, let out a big sigh, and marvel in your handiwork. But while it’s...