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The Virteva Blog

Trends in service and how they're shaping our industry.

ServiceNow Madrid: 5 Features Not to Miss

ServiceNow is moving 1749 kilometers to the south from London to Madrid in the coming months. And with the new ServiceNow Madrid release comes everyone’s list of expectations and what to watch out for.

Put an End to ServiceNow Skips

  When was the last time you looked through the customizations to your ServiceNow instance to see if any comparable Out of the Box (OOTB) functionality was released since you implemented it?

Building the Digital Enterprise on the Power of ServiceNow

  The term “Digital Transformation” is thrown around a lot these days. But when we talk to IT leaders today, it’s undeniable that we’ve already entered a new age of business technology: that of the Digital Enterprise.  

An Introduction to IT Asset Management

How many laptops do you manage at your organization? What about servers, printers, and monitors? How many software licenses do you have for Office, ServiceNow, your HR systems and communication tools? How are you tracking the chairs and desks you must purchase and replace over time?

ServiceNow London - 4 Features Not to Miss

ServiceNow releases a new version of the Now Platform twice a year. These releases are focused around 2 key concepts: intelligence for everyday work and better experiences. And ServiceNow London absolutely delivers on both. While there is quite a bit of great new functionality available, I’ve pulled a list of the 4 things I’m most excited about in London.

Changes to ServiceNow Support Starting in London

ServiceNow is changing their support model from an n-2 to an n-1 model in conjunction with the release of London later this year.

ServiceNow ITSM vs CSM

Prior to the Istanbul release, the only option for serving external customers with ServiceNow was to engineer the ITSM platform for that purpose. This worked okay, but it was time-consuming both to design it and maintain it, and this method opened customers up to myriad risks.

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